Policies
Refund policy
Once your return passes inspection, we refund to your original payment method — with clear timelines and no restocking fees.
Last updated 9 August 2026
- Last updated
- Effective
Questions about this document? Reach client care at care@wearhalo.com or use the contact page. Client care replies within 15 business days.
Refund method
Approved refunds return to the original payment method — card, GCash, Maya or bank transfer. Cash on delivery orders are refunded by bank transfer or e-wallet.
Timelines
Inspection takes 1–2 business days after your parcel arrives. Refunds are issued within 5–10 business days; banks may take one further statement cycle to post.
What we refund
The item price plus any tax collected. Original shipping is refunded only when the piece arrived faulty, damaged or not as ordered.
Not refundable
Final-sale pieces, gift cards, and embroidered or personalised items, unless there is a fault in materials or workmanship.
Faulty or incorrect items
Tell us within 30 days of delivery and we cover return shipping, then replace the piece or refund it in full — your choice.
Cancellations
Orders can be cancelled for a full refund any time before they are handed to the courier. After dispatch, use the returns process instead.
Start a refund
Begin with returns & exchanges, review the returns policy and shipping guide, or email care@wearhalo.com.