Question 1

How do HALO scrubs fit?

Accepted Answer

Every style is cut in three lengths — petite, regular and tall — with a full size range from XXS to 5XL. Fits run true to size with four-way stretch; size down if you prefer a closer line through the shoulder.

Question 2

I'm between two sizes — which should I take?

Accepted Answer

Take the smaller size in tops for a tailored line, and the larger size in trousers if you wear them at the natural waist. Our knits recover fully after a 12-hour shift, so they will not bag out.

Question 3

What inseams do the trousers come in?

Accepted Answer

Petite is 26", regular is 29" and tall is 32" unhemmed. Jogger styles are cuffed and sit roughly 1" shorter than the stated inseam.

Question 4

Where can I find the full measurement chart?

Accepted Answer

Our size and fit guide lists chest, waist, hip and inseam measurements for every silhouette, plus model reference heights and the size each model wears.

Question 5

Do you offer maternity or extended sizing?

Accepted Answer

Extended sizing runs through 5XL across core scrubs. Maternity panels are in development for the next seasonal drop — HALO+ members are notified first.

Question 6

What is HALOFLEX™?

Accepted Answer

HALOFLEX™ is our core performance knit: a four-way stretch, moisture-wicking fabric with anti-wrinkle recovery, engineered for shift-after-shift wear without losing shape or colour.

Question 7

What makes HALOAIR™ footwear different?

Accepted Answer

HALOAIR™ pairs a cushioned, fluid-resistant upper with a slip-rated outsole and an antimicrobial footbed — built for long standing hours on hard hospital flooring.

Question 8

How do I care for my HALO pieces?

Accepted Answer

Machine wash cold with like colours, tumble dry low, no fabric softener or bleach. Our fabrics are designed for industrial laundering cycles used across hospital systems.

Question 9

Are the fabrics fluid-resistant and antimicrobial?

Accepted Answer

Yes. Core scrub fabrics carry a durable fluid-repellent finish and an antimicrobial treatment that survives 50+ industrial wash cycles.

Question 10

Will the colours fade?

Accepted Answer

Our dyes are colour-locked for clinical laundering. Wash dark and gold-trimmed pieces inside out for the first three cycles to preserve depth.

Question 11

Which payment methods do you accept?

Accepted Answer

In the Philippines: GCash, Maya, bank transfer, major cards and cash on delivery. Internationally: all major cards and regional wallets, charged in your selected currency.

Question 12

Can I shop in my own currency and language?

Accepted Answer

Yes. Use the language and currency switchers in the header — the storefront supports 38 languages and live currency conversion, with ₱ PHP as our home market default.

Question 13

Can I change or cancel an order after checkout?

Accepted Answer

Contact client care within two hours of ordering and we will amend or cancel before the order enters fulfilment. Embroidered pieces cannot be changed once stitching begins.

Question 14

Do you issue BIR-compliant invoices?

Accepted Answer

Yes. Philippine orders receive an official receipt with 12% VAT shown as inclusive. Add your TIN and registered business name at checkout for institutional purchases.

Question 15

Do you ship worldwide?

Accepted Answer

Yes. We ship globally with duties calculated at checkout, and our first flagship stores open in Manila, Cebu and Davao. Philippines orders get local couriers, GCash, Maya and cash on delivery.

Question 16

How long does delivery take?

Accepted Answer

Metro Manila 1–2 business days, provincial Philippines 2–5 days, international 5–12 days depending on service level. Tracking is emailed the moment your order leaves our facility.

Question 17

Which couriers do you use in the Philippines?

Accepted Answer

Lalamove and Grab for same-day Metro Manila, LBC and J&T for provincial and island destinations. Cash on delivery is available on eligible provincial routes.

Question 18

Is there free shipping?

Accepted Answer

Standard shipping is free on Philippine orders above ₱3,500 and on all HALO+ member orders. International thresholds are shown at checkout by destination.

Question 19

Who pays customs duties and import tax?

Accepted Answer

Duties and taxes are estimated and collected at checkout for most destinations, so nothing is owed on delivery. Where prepayment is unavailable, the carrier collects locally.

Question 20

Can I return or exchange an item?

Accepted Answer

Unworn, unwashed items with tags attached can be returned within 30 days. Exchanges for a different size or length are free on your first swap per order.

Question 21

How do I start a return?

Accepted Answer

Open your account, select the order and choose Return or Exchange. We email a courier booking or drop-off code within one business day.

Question 22

What cannot be returned?

Accepted Answer

Embroidered or personalised pieces, gift cards, and final-sale items are non-returnable unless faulty. Faulty goods are always replaced or refunded in full.

Question 23

When will I be refunded?

Accepted Answer

Refunds are issued to the original payment method within 5–7 business days of your return being received and inspected.

Question 24

What is HALO+?

Accepted Answer

HALO+ is our membership: member-only colourways, 72-hour early access, healthcare rewards points, CEU discounts, free shipping, birthday gifts and invitations to HALO events.

Question 25

How do rewards points work?

Accepted Answer

Earn points on every order, review and referral. Points convert to store credit at checkout and never expire while your membership stays active.

Question 26

Do you verify healthcare credentials?

Accepted Answer

Yes. Verified nurses, physicians, allied health and students unlock professional pricing and CEU partner discounts after a one-time verification.

Question 27

Do you offer embroidery and team ordering?

Accepted Answer

Yes — unit names, credentials and facility logos are applied in-house with colour-matched thread. HALO Teams handles group ordering, and HALO Enterprise manages facility-wide uniform programs.

Question 28

What is the minimum for a team order?

Accepted Answer

Team pricing begins at 10 pieces. Enterprise uniform programs start at 100 pieces and include a dedicated account lead, fit sessions and reorder portals.

Question 29

How long does a custom team order take?

Accepted Answer

Embroidered team orders ship in 7–10 business days after artwork approval. Rush production is available for accreditation dates and hospital launches.

Question 30

Can institutions be invoiced with purchase orders?

Accepted Answer

Yes. HALO Enterprise supports POs, net terms, consolidated billing and departmental cost centres across multi-site hospital groups.

Question 31

Where are HALO stores opening?

Accepted Answer

Our first flagship opens in Manila, followed by Cebu City and Davao City. Each store carries the full scrubs, active and footwear assortment plus in-store embroidery.

Question 32

What are store hours?

Accepted Answer

Flagship hours are 10:00–21:00 Philippine time daily. The store finder shows live open, closing-soon and opening-soon status for each location.

Question 33

Who is behind HALO?

Accepted Answer

HALO was founded by Grace Young and is a RED International brand — built on clinical precision, elevated design and respect for the people who care for others.

Question 34

How do I reach client care?

Accepted Answer

Message us through the contact page — we reply within one business day, Monday to Saturday, in English and Filipino.

Frequently asked questions.

Sizing & Fit

Fabric & Care

Orders & Payment

Shipping & Delivery

Returns & Exchanges

HALO+ Membership

Teams & Enterprise

Stores & Brand

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